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Qualitätsmanagement

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Quality Management (EN 15565): Tourist Guide with BVGD-Certificate DIN EN "Region Berlin"

In order to live up to the current European standard (EN 15565), the Association of the Berlin Tourist Guides e.V. helps trained and active tourist guides in Berlin to qualify under the BVGD-Guideline DIN EN.

The BVGD-Certificate DIN EN (Region Berlin) receives a tourist guide upon fulfilment:

  • all required contents, seminars and training hours of the BVGD-Guideline DIN EN
  • the successful oral exam
  • the successful written exam (including regional knowledge)
  • the successful practical exam in the presence of a BVGD-representative
  • first Aid

In cooperation with the Association of Berlin Tourist Guides, the Berlin Guide Institute will offer continuing education courses from 2018 onwards.
We examine and supervise the applications of those who wish to qualify under the BVGD-Guideline DIN EN.

Fees (for assessment and coaching):

- Members of the association 50 Euro
(Association members find the application documents in the members area)

- Non-members 320 Euro

Meanwhile, almost 150 members have acquired the BVGD-Certificate DIN EN (Berlin region).

Please send your application for the BVGD-Certificate DIN EN to the office
Contact person for the qualification according to the BVGD-Guideline DIN EN (EN 15565) in Berlin:

Markus Müller-Tenckhoff
Vocational education

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